Last updated August 2026
This Privacy Policy describes how KeepCarrier ("we", "us") collects, uses, and protects information in connection with the Service.
Account & organization data: name, email, organization details, and role, provided when you sign up or are invited by an admin.
Usage data: actions taken in the Service (searches, lead assignments, communication logs) used to operate the product and, in aggregate, to improve it.
Carrier data: publicly available carrier and safety records, plus communication history your organization creates while working a carrier lead.
Communication provider credentials: stored encrypted, used server-side only to send on your organization's behalf, never exposed to the browser.
To provide and operate the Service, secure accounts, respond to support requests, and (only with consent where required) for product communications. We do not sell personal information.
Every organization's leads, communications, and settings are isolated from every other organization's. Platform-level administrative access is limited, logged, and used only for legitimate operational purposes (e.g., billing support, abuse investigation).
We use infrastructure providers (hosting, database) to operate the Service, and, only when your organization connects one, the communication provider (Twilio, SignalWire, Telnyx, Plivo, or Vonage) and Google sign-in you choose to use. We do not share your data with third parties for their own marketing purposes.
We retain account and lead data for as long as your organization's account is active, and for a reasonable period afterward for legal, security, and record-keeping purposes, unless you request earlier deletion where applicable law provides that right.
You can access and update your account information directly in the Service. To request deletion of your organization's data, contact us using the address provided on our website.
We use industry-standard safeguards (encryption in transit, tenant isolation, role-based access control) appropriate to the sensitivity of the data we handle. No system is perfectly secure; we'll notify affected customers of any incident as required by law.
We may update this policy from time to time. Material changes will be communicated before they take effect.
Questions about this policy can be sent to the contact address provided on our website.